Credit and debit card information

What is the $1 charge on my credit/debit card?

When you use your credit or debit card at Mycare your information is safe, secure and not held by us, rather it’s kept by our gateway provider Windcave.

Windcave runs a security check for credit card payments online. So, you may see a temporary $1 authorisation on your account to check the card is valid when you register a credit card with us for the first time.

This is not a charge i.e. no money is taken from the account but the $1 authorisation may appear on your account online for 1-7 days (or longer for overseas banks) after this check has been done.

What do you do with my credit/debit card details?

We understand that providing credit card details online can cause concern. The security of your personal information is important to us at Mycare. When you use your credit or debit card at Mycare your information is safe, secure and not held by us, rather it’s kept by our gateway provider Windcave. Windcave is fully compliant with the Payment Card Industry compliant payment gateways. You can view their Privacy Policy here.

Why won't my credit/debit card work?

There are a number of reasons your credit or debit card details may not be able to be loaded at Mycare:

You may have insufficient funds on your card. The minimum top up required is $100. This is to reduce the transaction fees you may incur over time.
Brand new debit cards need to be used to make a purchase in store before they are activated to use online.
The card may have reached it's expiry date. Mycare will not be able to debit your card if this is the case.

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