Can I hire more than one care worker at the same time?
Yes. If you need a care worker for different times of the day or week, you may need to find additional workers who are available at different times.
You might have a care worker who is taking leave and you can arrange a short term contract with another person to cover this period. Mycare allows you to have multiple workers simultaneously which can all be managed from your profile.
Can I cancel an agreement?
You can cancel an agreement at any time. You will have a formal agreement with your worker. If you decide to cancel the agreement, you will still need to pay them for any visits they’ve completed.
Is there a minimum time someone can work for me?
No. You can find someone to work for you for a few hours or days or arrange an ongoing agreement. An ongoing agreement can be cancelled at any time.
What if there is a dispute?
If you have reason to believe a worker hasn’t fulfilled their duties, or there are any other concerns, you should discuss this directly with your worker. A worker can also dispute their agreement with a client if they believe they have reason to.
Who sets the hourly rates for workers on Mycare?
Workers set their own hourly rates and this is negotiated with the client during the booking process. As they are a contractor, workers have to cover their travel costs and other reasonable expenses.
Do I need to pay tax?
When your worker is paid through Mycare we will deduct tax and pay this to the IRD on their behalf. They can keep records of work related expenses like travel costs and phone costs, as they may be able to claim these back at the end of the tax year.
How long can the visits be?
A visit is as long as is required by you and your family. The minimum visit length you are able to schedule at Mycare is 15 minutes.
Once I have met a care worker, can I arrange to pay them in cash?
No, it is against our terms and conditions to pay your worker outside of Mycare. Our system has been designed so payment can be held securely which gives reassurance to both workers and clients in case of any problems. The payment system is cashless which is more convenient, safer and means that payment can be made by relatives who live far away and have limited contact with the carer.
When do I need to pay?
When you schedule your first visit, Mycare will debit your securely stored payment method $100 or the cost of the first scheduled visit, whichever is greater. This is held in a third party account before being transferred to the worker after their visit.
Mycare will debit your credit card to cover the cost of further visits you schedule. Your credit card will only be debited for the visits within the next 7 day period; however the minimum top up required is $100. This is to reduce the transaction fees you may incur over time.
Visits approved by 11.59pm on a Monday night will be included in the next payment run. Mycare processes payments to workers once a week on a Tuesday. Workers will receive their payment by Thursday morning.
Need help or have questions? Contact the Customer Engagement team on 0800 677 700 or by email at email@example.com