What is the service fee?
To help cover the costs of running Mycare, we include a service fee on the hourly rate of your worker.
The service fee is a maximum of 10% of the hourly rate or the overnight rate you have agreed with your worker.
You’ll see the approximate service fee at the time of booking each visit. We’ll calculate the exact amount of service fee after each visit has been completed and approved. The service fee will be included in your payments through your Mycare account.
- If a visit is cancelled for any reason, we won’t charge a service fee
- If a visit is changed, the service fee will adjust in line with the length of the visit
- The service fee is inclusive of GST.
Need help or have questions? Contact the Customer Engagement team on 0800 677 700 or by email at email@example.com