What happens if I am not happy with my worker?

First of all, please let your worker know straight away if you are having problems. If you are unhappy with the care they provide, you need to decide whether they have breached the agreement with you (e.g. have not turned up, or have not been punctual), or whether you no longer wish to contract them for your own personal reasons. If you have an ongoing agreement with the worker, you can cancel your agreement at any time subject to the terms of that agreement.

Mycare is here to help and want to support you resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take appropriate action immediately if you have concerns.

You can reach Mycare's Customer Success team by calling 0800 677 700 or emailing hello@mycare.co.nz