Workers can be rated and reviewed at Mycare based on clients' experience when dealing or working with them. Ratings and reviews are there to help build trust and safety between members of the Mycare community, and to help other members decide whether they would like to get in touch with a particular worker. You can find a worker’s reviews from past clients at the bottom of their profile.
How do reviews work?
A client can rate or review a worker at any stage. The review will be published immediately. You can edit and update a review for a worker as often as you like. All you need to do is click the “Review” button on the worker’s profile, which will take you through to the review you previously created.
There are two ways in which a client can rate and review a worker. A worker can be rated based on their professionalism, punctuality, how supportive they are, whether they're trustworthy and friendly, and whether the client would recommend them. This feedback will remain anonymous.
A client can also tell the Mycare community about their personal experience of having a worker provide services and support for them. If a client chooses to leave a written review, only their first name will be displayed.
Any review or rating then becomes part of a worker's profile, giving clients more information about a worker, and helping workers to promote themselves and the great work they do.
What should I say in a review?
Mycare believes in open, clear, honest and transparent communication. When creating a review, we ask you to stick to the facts.
Mycare opts not to edit, censor or delete reviews, however we reserve the right to remove or edit a review if:
- It does not represent a user’s personal experience
- It contains swear words or other offensive or inappropriate content
- It contains defamatory statements
- It contains a user’s personal information, contact details or other individual identifiers.
Want to rate a worker and leave a review? Click here to login in to your Mycare profile.
Need help or have questions? Contact the Customer Engagement team on 0800 677 700 or by email at email@example.com