There are a number of reasons your credit or debit card details may not be able to be loaded at Mycare:
- You may have insufficient funds on your card. The minimum top up required is $100. This is to reduce the transaction fees you may incur over time.
- Brand new debit cards need to be used to make a purchase in store before they are activated to use online.
- The card may have reached it's expiry date. Mycare will not be able to debit your card if this is the case.