Geneva and Mycare

Accessing your Individualised Funding through Mycare varies depending on your host. Here you will find the way to use Mycare if your host is Geneva.

How does the Mycare payroll work? At Mycare we pay your workers automatically every single week. To ensure the worker will receive payment, you will need to ensure that there are funds paid in advance into your Mycare account. See below for further details.

How do I use my Individualised Funding to pay my worker(s)? To pay your workers, you will need to download your payment report fortnightly and then fill in the Fortnightly expenses claim (please download below). When it comes to managing the claims:

• You can pay for the first two weeks of supports yourself, and get reimbursed every two weeks. There are two options:
  • You can do this by uploading a credit card to your Mycare account. (This can be a good way to earn credit card rewards points as you will keep the charges paid off every two weeks).
  • Or you can make a direct bank transfer. You will need pay at least one week up front and then ideally an autopay to make sure your account remains topped up.

Getting started: Simply put in your credit card details* and book your visits. The Mycare secure payroll system will debit the next 7 days’ worth of visits from your card to ensure there is enough money in your account to pay your worker the following Tuesday. After two weeks, Mycare will provide you with the information to submit to Geneva.

What do I need to do once I’m all set-up? Every two weeks you will need to submit a fortnightly expenses claim form to Geneva. This is like submitting a timesheet, just a slightly different process. Once you’ve done it once or twice it’s pretty easy. Mycare can help coach you through the process. Mycare will provide you with the claim details on a Friday, so you can submit your claim to Geneva by Monday at 12pm (Geneva’s claim deadline).

The funds will be deposited to your bank account, and you can use that to pay off your credit card every fortnight.

*You also have the option of making a bank transfer. Let our Customer Success Team know if you want to do this option (0800 677 700).

What are these forms you keep talking about? Ask your contact at Geneva for their expense claim form. If they are not sure what you are referring to, get in touch with us and we will help find them for you.

As always, Mycare is here to help you know what information to put on these forms so you can access all the benefits Mycare has to offer.

If you have any questions about the type of support we can offer please contact us on 0800 677 700 or email: hello@mycare.co.nz.