Enliven and Mycare

Accessing your Individualised Funding through Mycare varies depending on your host. Here you will find the way to use Mycare if your host is Enliven.

How does the Mycare payroll work? At Mycare we pay your workers automatically every single week. To ensure the worker will receive payment, you will need to ensure that there are funds paid in advance into your Mycare account. See below for further details.

How do I use my Individualised Funding to pay my worker(s)? To pay your workers, you will need to submit an Individualised Funding Invoice Template every 2 weeks to Enliven. Mycare provides you with the details of the payment information to include in those Invoice Templates. You have two options when it comes to managing the claims:

• Option 1: you can pay for the first two weeks of supports yourself, and get reimbursed every two weeks. You can do this by uploading a credit card or doing a bank transfer to your Mycare account. (This can be a good way to earn credit card rewards points as you will keep the charges paid off every two weeks).
• Option 2: you can request an advance from your IF budget via Enliven that can be deposited into your Mycare account. You can then elect for the fortnightly claims you submit to be deposited directly into your Mycare account. (This can take a bit more paperwork at the start but means you don’t have to use your own money for the first two weeks of work).

Getting started - Option 1: Simply put in your credit card details* and book your visits. The Mycare secure payroll system will debit the next 7 days’ worth of visits from your card to ensure there is enough money in your account to pay your worker the following Tuesday. After two weeks, Mycare will provide you with the information to submit to Enliven so you get reimbursed.

Getting started – Option 2: You will need to fill in two forms (we can help):

1. Bureau form – this sets it up so Enliven deposits the advance and the fortnightly claims directly to your Mycare account
2. Advance payment form – you will request an advance of 3 weeks’ worth of funding to pay your support worker.

What do I need to do once I’m all set up? Every two weeks you will need to submit an Invoice Template form regardless of which option you choose. This is kind of like submitting a timesheet, just a slightly different process. Once you’ve done it once or twice it’s pretty easy. Mycare can help coach you through the process. Mycare will provide you with the claim details on a Friday, so you can submit your claim to Enliven by Monday at 12pm (Enliven’s claim deadline).

If you selected option 1: The funds will be deposited to your bank account, and you can use that to pay off your credit card every fortnight.

If you selected option 2: Those funds will go directly to your Mycare account. Your account will stay topped up and you don’t have to worry. If you have a week you need some extra support, let us know and we can work with you to make sure your account has enough funds to cover this.

*You also have the option of making a bank transfer. Let our Customer Success Team know if you want to do this option (0800 677 700).

What are these forms you keep talking about? Below we have attached Enliven’s forms they require you to use.

If you selected Option 1, you will only need to fill in the Invoice Template form every two weeks and don’t need to worry about the other two forms.

If you select Option 2, you will need to fill in the bureau and the advance payment forms once at the beginning of the service delivery. You will then fill in an Invoice Template every two weeks with using the statement that Mycare provides.

As always, Mycare is here to help you know what information to put on these forms so you can access all the benefits Mycare has to offer.

If you have any questions about the type of support we can offer please contact us on 0800 677 700 or email: hello@mycare.co.nz.