Enliven and Mycare

Accessing your Individualised Funding through Mycare varies depending on your host. Enliven is a host we have an agreement with that enables direct payments for the hours that you book over Mycare. This means a simple process with less paperwork for you.

How does the Mycare payroll work? At Mycare we pay your worker(s) automatically every single week. To ensure your worker(s) receives payment, you will need to ensure that there are funds paid into your Mycare account in advance.

How do I use my Individualised Funding (IF) to pay my worker(s)? To pay your worker(s), you will need to sign two forms that give approval for Enliven to deposit an advance and any claim directly into your Mycare account. Mycare sends you fortnightly claim information to the email address you have provided on sign up. This allows you to review and approve any claim being made.

What are these forms you keep talking about? You will need to fill in the following two forms (we can help):

1. Bureau form – gives Enliven approval to deposit an advance and fortnightly claims directly into your Mycare account. This makes sure funds are available for booking further support
2. Mycare Advance Set Up form – requests a 4 week advance be deposited into your Mycare account, allowing you to book and pay your support worker(s)

Once signed, you will email both forms to Enliven (ifenliven@psn.org.nz) and a carbon copy (cc) to Mycare (hello@mycare.co.nz). This will complete the setup of direct payments with Enliven and Mycare. We have attached the mentioned forms below.

How do I make sure my worker gets paid? You will schedule visits with your chosen support worker using the Mycare Book and Pay system, information on how to do this can be found here. Once your scheduled visit has been completed, your worker will submit their visits for approval. If no changes are made to the visit, for example, the visit was longer than initially scheduled or travel costs are more than expected, it will automatically approve after 24 hours and your worker will be paid on the next pay run. Any changes to a visit will be submitted by your worker for your manual review and approval. Approval needs to be completed before your worker will receive payment for the visit.

What is the advance payment for? Mycare will claim an advance payment from Enliven, this is something covered in Advance Set Up form. The advance covers you for four weeks of support. We will go over the details of the advance with you when you initially begin using Mycare. The advance is designed to ensure you are never without support.

What do I need to do once I’m all set up? Every two weeks Mycare will send you a claim to review and approve. To make this easy, we automatically generate a claim that includes all the visits paid to your worker(s) up to the end of the fortnight (ending on the Sunday). We email this to you on the Monday morning (by 12:00 pm) of claim week. For your claim to be paid, you must “reply all” to the email and write “approve” before 12:00 pm on Tuesday. This lets Enliven know that you have reviewed and approve the claim. Enliven will top up your Mycare account for the claimed amount, letting you continue booking the support you need. Please be aware, you are responsible for any account balance Enliven does not reimburse, this can occur if you have fully utilised your disability funding with Enliven or your funding allocation date has expired.

As always, Mycare is here to help you know what information to put on these forms so you can access all the benefits Mycare has to offer.

If you have any questions about the type of support we can offer please contact us on 0800 677 700 or email: hello@mycare.co.nz. 

Find out more about Individualised Funding here.