Individualised Funding and Mycare

Accessing your Individualised Funding through Mycare is easy. Mycare has an agreement with all individualised funding hosts that enables direct payments for the hours that you book over Mycare. This means a simple process with less paperwork for you.

How does the Mycare payroll work?

At Mycare we pay your worker(s) automatically, on a weekly basis. To ensure your worker(s) receives payment, you will need to ensure that there are funds paid into your Mycare account.

How do I use my Individualised Funding (IF) to pay my worker(s)?

To pay your workers, you will need to sign a form that gives approval for your individualised funding host to deposit any claim directly into your Mycare account. You are able to download this form below or one of our Customer Engagement team can send you a copy.

Mycare sends you fortnightly claim information to the email address you have provided on sign up. This allows you to review and approve any claim being made.

What is this form you keep talking about? 

The IF Direct Payment Authorisation form enables Mycare to receive payments directly from your individualised funding host, this means less work for you. The form also meets the Ministry of Health requirements that permits them to have access to your documents in case they decide to audit you. Therefore, the form also allows the Ministry of Health to have access to your digitally maintained records should they ask for them.

How do I make sure my worker gets paid? 

You will schedule visits with your chosen support worker(s) using the Mycare Book and Pay system. Information on how to do this can be found here. Once your scheduled visit has been completed, your worker(s) will submit their visits for approval. If no changes are made to the visit, for example, the visit was longer than initially scheduled or travel costs are more than expected, it will automatically approve after 24 hours and your worker will be paid on the next pay run. Any changes to a visit will be submitted by your worker for your manual review and approval. Approval needs to be completed before your worker will receive payment for the visit. There is a safe guard in place for when your worker books their own visits (you will have to give them the ability to do this), then they won’t be paid until you review and approve all their visits for the week.

How do I use my different Budgets on Mycare? 

Many of you will have IF that falls into three categories of fund; Personal Care (PC), Household Management (HM) and/or Respite (R). When you book your visits you just need to indicate which category of support you are booking this for. This is the most important piece of information for your host to help you manage your budget(s).

What do I need to do once I’m all set up? 

Every two weeks Mycare will send you a claim to review, approve and submit. To make this easy, we automatically generate a claim that includes all the visits paid to your worker(s) up to the end of the fortnight. We email this to you on the Monday morning (by 12:00 pm) of claim week. For your claim to be paid, you must “reply all” to the email and write “approve” before 12:00 pm on Tuesday. This lets your IF Host know that you have reviewed and approve the claim. They will then top up your Mycare account for the claimed amount, letting you continue booking the support you need.

Please be aware, you are responsible for any account balance your IF Host does not reimburse, this can occur if you have fully utilised your disability funding or your funding allocation date has expired.

As always, we are here to support you filling out this form so you can access all the benefits Mycare has to offer.

If you have any questions about IF or the type of support we can offer please contact us on 0800 677 700 or email: hello@mycare.co.nz.

Find out more about Individualised Funding here.