Linda Lloyd is one of our friendly voices on the phones. Her wealth of knowledge and can-do attitude makes her a valuable member of our team. So that you can get to know her better we sat down with Linda for a coffee and chat.
What is your role at Mycare?
My official job title is Customer Success Manager, which involves a lot more than just answering questions and helping people to use the Mycare platform. As a part of my job I step into a range of different roles, including being an empathiser, a sympathetic ear, a commiserator, and even an IT assistant. As one of the helpful people at the end of our phones here at Mycare this means I adapt to the needs of each caller guiding people to find the help they require. When I’m not on the phone my list of different roles is even longer, as I like to be just as helpful around the office as I am on the phones. I like to help out by stepping up to those little jobs everyone forgets to do like emptying our office dishwasher, or washing the tea towels :)
What drew you to work here?
When I first explored Mycare I just liked the look of it in general. When I read more in depth about what Mycare was aiming to do I liked the idea of it even more. I really liked the ethos behind it all, and thought that the role was in line with how I like to help people. The final selling point was that the office was close to home!
What does a great day look like?
Successfully helping as many people as possible. How we are able to help people through Mycare is evolving all the time. Through the feedback we receive we are able to consistently improve our services and our users' experiences. Mycare isn’t the answer for everyone, and that’s okay, but despite that we always try to help everyone as much as we can. Even if someone just calls up with a wrong number we try to help by finding the correct number for them. Sometimes simply listening to someone who you can tell just needs a person to talk to is what makes all the difference. Talking to people can help them know there is the help they need out there. We can’t always solve everyone’s problems, but we try to help as much as we can.
What is the most important thing you would like people to know about Mycare?
We are here to guide people in a different way to find help, maybe in a way they haven’t experienced before. Mycare is different in that it enables the worker and individual seeking support to communicate and negotiate directly with one another. This is often a very different experience to what people are used to and at times this makes it a bit difficult to navigate, but that’s what we are here for – if you ever need help just give us a call. Even if finding help in this way is new to someone, we have the systems and support in place to help them find what they need, and find workers easily.
What is the most exciting thing that you work on?
I would describe my work as satisfying. To be able to help people in any way we can is a satisfying feeling, and a great part of my job. Even if Mycare doesn’t work for someone, being able to point people in the right direction to find what they need is extremely satisfying.
What hobbies do you have?
- Movies, I love Star Trek and any Sci-Fi
Do you have a question about Mycare? Give Linda a call and find out how we can help you to get the best out of Mycare. Call 0800 677 700, and she will do all she can to help.