COVID-19 FAQs 

As the current COVID-19 situation unfolds, the team at Mycare are working to ensure our users remain up to date with the latest information. 

We understand that many people in the community are concerned or confused about how they should respond to the current COVID-19 situation. At Mycare we have received a range of calls and emails about the current situation. We’ve answered a few of the most frequently asked questions we are receiving below to try and support you to better understand COVID-19, the current situation, and what it means for you.

Receiving in home support 

Should I still have my worker coming into my home? 

Support services are essential services so can continue to be provided. This means you are still able to have your Mycare worker come into your home, as long as you are comfortable with this. 

If you are unwell, have come into contact with someone who has COVID-19 or is suspected to have COVID-19, please inform your worker. If your worker is comfortable in continuing to provide care, you will need to provide them with masks and gloves. You are also able to contact your GP, DHB, or Healthline with any questions about how to continue receiving support. 

If I need to self-isolate, what should I do?  

If you are a client… 

Inform your worker immediately. If your worker is comfortable in continuing to provide care, you will need to provide them with masks and gloves. You are also able to contact your GP, DHB, or Healthline with any questions about how to continue receiving support. 

My worker doesn’t/can’t come to work, what should I do? 

Call Mycare and ask for support in finding short term cover. We can help to identify people in your community who can provide support. We can reach out to these people on your behalf.  

COVID-19 levels and what they mean for us 

What does level 2 mean for me? 

Level 2 means reduce your nonessential contacts, do not attend mass gatherings, etc. You are still able to attend work or have support workers enter your home as they are considered an essential service. 

What does level 3 mean for me? 

Level 3 means reduce nonessential contacts, no mass gatherings, facilities closing, etc. Support workers are still able to attend work as they are an essential service. People receiving care can still have support workers entering their home as they are an essential service. 

What does level 4 mean for me? 

Level 4 means all nonessential businesses will close, and all nonessential contacts must be stopped. People are instructed to stay at home. As a support worker, you are still able to provide support in a person's home as you are an essential service to them, and they require support to live comfortably. As a client, you are still able to see your worker as you have already had contact with them and require their services. 

How Mycare is supporting users 

What advice are Mycare giving clients? 

If you are still comfortable having your worker enter your home and still require support, then we would encourage you to continue your agreement as usual. 

If your worker cannot provide support or is not comfortable doing so, we will support you to find short term cover for them through Mycare. If we are unable to find another support worker, then we encourage you to contact you GP or DHB. 

What are Mycare doing to support users during this? 

We are doing our best to supply users with the relevant information and tools to continue providing and receiving essential services. We are keeping up to date with all new information as it is released and providing users with relevant information to them. Regular updates are being provided on our Facebook page, and we are have a range of articles about COVID-19 in our info centre. 

Community COVID-19 support 

I want to help, what can I do? 

If you are able to provide an essential service through Mycare we will take down your details, qualifications, and region. Should anyone require care in your community we will give them your information and contact you on their behalf. 

I am a nurse, what can I do to help? 

We will take down your details, qualifications and region. Should anyone require care in your community we will give them your information and contact you on their behalf. Should nursing staff be required by an organization who has contacted us for support, we will contact you regarding working with them. 

I am available to work at short notice; can I help any clients? 

If you are able to provide an essential service through Mycare we will take down your details, qualifications, and region. Should anyone require care in your community at short notice we will give them your information and contact you on their behalf.  

Keep up to date 

For up to date information about Mycare and the unfolding COVID-19 situation, have a look at our Facebook Page. Like our page to receive regular updates about Mycare and COVID-19, we will post regularly and keep you informed as the situation develops. 

If you have any questions that haven’t been answered here or on our Facebook page, please contact us at 0800 677 700 or email hello@mycare.co.nz . Our phone line will remain open throughout the Level 4 period, and we will do our best to respond to any questions or concerns you may have during this time. 

For additional information about essential services, have a look at the official New Zealand Government website www.covid19.govt.nz.