Finding care and support

I’m looking for help from someone who lives in or near my community; what kind of help can I find at Mycare? 

There are heaps of ways the Mycare community can help

• Personal care: Need help getting in and out of bed, or bathing? Getting dressed, looking sharp and tidy? Home help to support you through your day.
• Help at home: Those daily chores like the washing up and laundry. Mopping the floors and vacuuming. Changing the sheets and making beds. Light gardening and tidying up the section.
• Live-in support: Making sure help is always at hand. Support with the daily tasks and overnight assistance.
• Transportation: Helping you get to the doctors, the supermarket – a day out. Your car or the helper’s, you decide.
• Companionship: Listening and chatting. A game of cards, a cup of tea. A walk in the park, a trip to the shops.
• Meals: From trips to the supermarket to preparing light meals, teas and coffees.
• Exercise support: Need help to stay active? Someone to join you on a walk or a swim at the pool. A visit to the gym or exercise at home.
• Running errands: Assisting you with the day-to-day errands. From picking up your prescriptions to help with the shopping.

At Mycare you’ll find profiles for local workers and volunteers. You can see a worker’s skills, experience, and that they have completed all of Mycare’s Trust & Safety steps (identity verifications, and a criminal and traffic conviction history check). You can also view their recommendations from past clients, and check whether their personal interests are a good fit before you make contact.

I cannot find a worker in my area. Why is this?

Mycare is nationwide and we are actively promoting the service to attract new workers to Mycare. If a worker hasn’t completed the compulsory sections of their profile, they will not be visible in your search results. If you can’t see any workers in your area, please email hello@mycare.co.nz – we’ll promote Mycare in your community to encourage more workers to register. 

How do I search for carers that suit my needs?

Enter your suburb, area or postcode in the 'Find help' tab to see workers in your area. You’ll need to register an account if you’d like to search by language, skills, interests or experience.

Do I pick my own worker or do you assign one to me?

You decide who you’d like to work for you according to the criteria and qualities you’re looking for. 

Why can’t I see all the worker profile details without logging in?

To message someone or book a visit, you first need to sign up. Once you’ve listed a job, you can contact the workers you are interested.

 Have a question? Feel free to contact our helpful Customer Engagement team on 0800 677 700 or email hello@mycare.co.nz