Looking for care
Got a question about finding help or support on Mycare?
General
Finding the perfect worker
- Hiring an independent contract worker
- Creating a listing
- Contacting workers at Mycare
- Interviewing Workers
- Negotiating Pay Rates
- Booking your care and support
Trust and safety
- Trust and safety at Mycare
- Insurance and protection
- How do I report inappropriate content, an incident or anything else of concern?
- Establishing boundaries and why they matter
- Personal property protection
- How do I end an agreement with a worker
Account and profile
- Making booking and scheduling made easier
- How can I reset my password?
- Invite a co-organiser to your Mycare account
- How can I delete my profile?
- Managing and editing your listings
- How do I change my workers payrate?
Payments and Fees
- What does it cost?
- Paying by credit or debit card
- Paying by bank transfer
- Pay and agreements
- What if a worker suggests booking care and making payment outside Mycare to avoid paying fees?
- Mileage and other expenses