Looking for care
Got a question about finding help or support on Mycare?
Getting started
How it works
- Finding care and support
- Creating a listing
- Managing and editing your listings
- Contacting workers at Mycare
- I can't find a suitable worker in my area
- Screening workers
Account and profile
- How can I reset my password?
- Why do I need to add my credit or debit card details?
- Why won't my credit or debit card work?
- What do you do with my credit or debit card details?
- What is the $1 charge on my credit/debit card?
- How do I top up my Mycare account?
Disability Support Services
Trust and safety
- Trust and safety at Mycare
- Ministry of Justice checks
- Safety when choosing a worker or volunteer
- Insurance for all workers
- Is my personal information safe?
- How do I report inappropriate content?