Accessing your Individualised Funding through Mycare varies depending on your host. Mycare has an agreement with Lifewise that enables direct payments for the hours that you book over Mycare. This means a simple process with less paperwork for you.
How does the Mycare payroll work? At Mycare we pay your worker(s) automatically, on a weekly basis. To ensure your worker(s) receives payment, you will need to ensure that there are funds paid into your Mycare account in advance.
How do I use my Individualised Funding (IF) to pay my worker(s)? To pay your workers, you will need to sign a form that gives approval for Lifewise to deposit an advance and any claim directly into your Mycare account, you are able to download this form below. Mycare sends you fortnightly claim information to the email address you have provided on sign up. This allows you to review and approve any claim being made.
What is this form you keep talking about? The IF Direct Payment Authorisation form enables Mycare to receive payments directly from Lifewise, this means less work for you. The form also meets the Ministry of Health requirements that permits them to have access to your documents in case they decide to audit you. Therefore, the form also allows the Ministry of Health to have access to your digitally maintained records should they ask for them.
How do I make sure my worker gets paid? You will schedule visits with your chosen support worker(s) using the Mycare Book and Pay system. Information on how to do this can be found here. Once your scheduled visit has been completed, your worker(s) will submit their visits for approval. If no changes are made to the visit, for example, the visit was longer than initially scheduled or travel costs are more than expected, it will automatically approve after 24 hours and your worker will be paid on the next pay run. Any changes to a visit will be submitted by your worker for your manual review and approval. Approval needs to be completed before your worker will receive payment for the visit. There is a safe guard in place for when your worker books their own visits (you will have to give them the ability to do this), then they won’t be paid until you review and approve all their visits for the week.
How do I use my different Budgets on Mycare? Many of you will have received IF that falls into three categories of fund; Personal Care (PC), Household Management (HM) and/or Respite (R). If you only have funding for one of these then please advise and we can fill in your claim for you each fortnight. If you use more than one of these funding streams, then we will need to specify which budget you want used each fortnight when you approve the claim. This is the most important piece of information for your host to help you manage your budget(s).
What is the advance payment for? Mycare will claim an advance payment from Lifewise, this is something covered in your approval form. The advance covers you for four weeks of support. We will go over the details of the advance with you when you initially begin using Mycare. The advance is designed to ensure you are never without support.
What do I need to do once I’m all set up? Every two weeks Mycare will send you a claim to review, approve and submit. To make this easy, we automatically generate a claim that includes all the visits paid to your worker(s) up to the end of the fortnight. We email this to you on the Monday morning (by 12:00 pm) of claim week. For your claim to be paid, you must “reply all” to the email and write “approve” before 12:00 pm on Tuesday. This lets Lifewise know that you have reviewed and approve the claim. Lifewise will top up your Mycare account for the claimed amount, letting you continue booking the support you need. Please be aware, you are responsible for any account balance Lifewise does not reimburse, this can occur if you have fully utilised your disability funding with Lifewise or your funding allocation date has expired.
As always, we are here to support you filling out this form so you can access all the benefits Mycare has to offer.