How do I top up my Mycare account?

Once you’ve found the right person, use your Mycare account to book visits and pay your worker safely and securely. Learn more.

When you book your worker for visits Mycare ensures that there is enough money in your account to cover the cost of the booked visit. If your Mycare account is running low, we'll top it up by a minimum of $100 from your securely stored payment method. Learn more.

If you want to top up by more than $100 each time you can change the minimum top up amount in the Payment details tab:

1. Log in to your Mycare profile and head to “Payments”
2. Select "Payment detail"s and edit the Top up amount
3. Make sure to save your changes

You can also update your credit card details, check your transactions and review your visit reports under the payments tab.

Need help or have questions? Contact the Customer Engagement team on 0800 677 700 or by email at hello@mycare.co.nz