How do I report inappropriate content, an incident or anything else of concern?

Reporting a worker

At the bottom of every worker profile is a "Report this Profile" link. You can use this to send a message to Mycare to let them know that you have seen inappropriate content in a profile or you have received an inappropriate message from that particular worker.

Alternatively, you can send Mycare a message directly at hello@mycare.co.nz or call us on 09 887 9777

Reporting inappropriate behaviour

You can ask Mycare to review content or comments that you believe to be inappropriate or in breach of Mycare's Terms of Service. You can send Mycare a message directly at hello@mycare.co.nz or call us on 09 887 9777.

The more information you provide at the time of alerting Mycare to the inappropriate content, the easier it will be for Mycare to identify and review this content.

Please be assured that any reporting of inappropriate content is treated discreetly.

Reporting an incident 

When an incident occurs during your visit you will be asked to report this when you submit the visit. Reporting of incidents is used as a learning opportunity for workers, clients and their family/Whānau. It helps to identify where risks could be better managed or further support to manage risks is needed.

An incident is anything that may or did cause harm to yourself or your client such as a fall, a client not taking their medication or you receiving an injury while working with a client.