Trust and safety at Mycare

What does Mycare do to ensure it’s safe to work with those who find or offer home-based help at the site?

Mycare is a marketplace that connects people seeking and offering home-based services. We take safety seriously. We ask all workers establishing a profile at Mycare to complete a Ministry of Justice criminal convictions check. Mycare will cover the cost of your check. We’re also taking other steps to promote personal safety for workers and those they support:

• Everyone who sets up a Mycare profile to confirm their identity in three ways: email, physical address and mobile phone verifications
• A reporting function: any user can confidentially report someone of concern to Mycare for review and possible removal of their profile or job post
• You can recommend a client or a worker to others; those who build good recommendations will attract more work, or the best workers!
• Safety tips and advice in our Help Centre remind all Mycare users to follow safe practices

Should I meet a worker before arranging an agreement?

Yes, always. We recommend you meet the worker, decide they are the right person for you or your loved one and then agree the terms. Many clients like to meet with their worker before booking them for a visit to ensure there is a good fit.