Trust and safety at Mycare

What does Mycare do to ensure it’s safe to work with those who find or offer home-based help on Mycare?

Mycare is an online community that connects people seeking and offering home-based services. We take safety seriously. We ask all workers establishing a profile at Mycare to complete a police vetting check. Mycare will cover the cost of this check.

We’re also taking other steps to promote personal safety for everyone in Mycare's community:

• People looking for work through Mycare verify their identity in three ways: email, physical address and mobile phone
• A reporting function: any user can confidentially report someone of concern to Mycare for review and possible removal of their profile or job post
• You can recommend and review workers on their profile; those who build good recommendations will attract more work!
• Safety tips and advice in our Info Centre remind all Mycare users to follow safe practices.

Should I meet a worker before arranging an agreement?

Yes, always. We recommend you meet the worker, decide they are the right person for you or your loved one and then agree the terms. Mycare strongly advocates to meet in a safe and neutral place rather than your home environment where possible. See Mycare's top 10 tips for interviews.