When are Visit Approved?
Workers will need to submit after every visit. There are two types of approval processes you can then fall into. Visits need to be approved by midnight Monday to be included in that week's payrun.
- 24hr Auto-Approval -Triggered when no changes are made to the visit time or expenses.
- Manual Approval - Changes made to time or expenses that are more than originally booked or if you have allowed your worker to book you will always need to manually approve.
In the situation when your worker has submitted but you do not agree with the visit times. You are able to query. They can then change the times to be resubmitted or cancel the visit.
For disagreements on submitted visits, we first recommend having good communication between yourself and the worker. Talk about that visit in person or over the phone, to ensure there was no misunderstanding.
For Continued disagreements contact the Mycare team at email@example.com.
Best Practice for Cancelling or Rescheduling Visits
Here at Mycare we highly encourage good communication. Ensure you are clear with your workers about any changes to their visits, give an appropriate amount of notice for cancellations, and be clear on rescheduled times.
Remember workers may have other jobs, families and arranged activities so be mindful of their other commitments when it comes to re-scheduling/cancelling visits.